Thank you for choosing ASFIR USA! We're committed to getting your order to you as quickly and smoothly as possible. Please review our shipping details below:
Processing Time
We aim to process all orders within 24–48 hours (excluding weekends and holidays) after your order confirmation. Once your order ships, we’ll send you a notification with tracking details.
Shipping Origin
Most orders are shipped from our U.S. Distribution Hub in Phoenix, Arizona. In some cases, to help speed up delivery or depending on product availability, your order may ship directly from Israel.
Shipping Carriers
We ship using FedEx and DHL Express to ensure fast and reliable delivery.
Shipping Rates and Free Shipping Offer
We offer free shipping on orders over $600 within the continental United States, excluding bumpers and rock sliders. Shipping charges for orders below this amount or for excluded items will be calculated at checkout.
You’ll see accurate shipping costs and delivery options during checkout based on your address and the product location.
Estimated Delivery Times
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Continental U.S.: 3–7 business days
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Orders shipped from Israel: 7–14 business days
A more detailed delivery estimate will be shown at checkout.
Order Tracking
Once your order is on its way, we’ll send you a shipping confirmation email with a tracking number so you can easily follow your delivery.
International Duties & Taxes
- For international shipments (outside the U.S.), customers are responsible for any applicable customs duties, taxes, or import fees.
- For U.S. customers, ASFIR USA acts as the Importer of Record, meaning you will not pay any additional duties or import fees beyond the price paid at checkout.
Lead Times and Stock Availability
We do our best to keep our online inventory up to date, but occasionally stock levels may change before our website reflects it. If an item you ordered is unavailable, we’ll contact you as soon as possible.
If an item is marked as "Restocking Soon," the estimated restock time will be displayed on the product page. You may place a pre-order to reserve the item before it returns to stock.
If an item is marked as "Special Order," please contact us for the current lead time before ordering. Lead times vary depending on product availability and will be confirmed on a case-by-case basis. Some items may be available from our Israel warehouse, while others may require production. Once confirmed, Special Order items are non-cancellable, non-refundable, and non-returnable.
For Restocking Soon items, you’ll always have the option to wait for the item, switch to a similar product, or request a full refund if needed.
We appreciate your understanding and are always happy to help you find the best solution!
Partial Shipments
Sometimes orders may ship in multiple packages at no extra cost to you. If this happens, you’ll receive separate tracking numbers for each shipment.
Additional Information
Please note we are unable to deliver to P.O. Boxes or military APO/FPO addresses at this time.
If your order arrives damaged or is lost in transit, please contact us within 5 business days so we can help resolve it as quickly as possible.
Questions?
If you have any questions or need help with your order, feel free to reach out to our customer support team at info@asfir.com. We’re here to help!
